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Hey there,
Why do some companies scale smoothly while others hit walls, stall change efforts, and fall behind in productivity? This edition explores how a COO removes chaos, how leaders make change stick, and why Canada’s productivity slump has become an HR level priority.
Stick around to see how these insights can sharpen your own operations and leadership.
📰 Upcoming in this issue
🚀 Why Startups Fail to Scale and How a COO Can Save Them
🔁 Why the “How” of Change Matters at Work
📊 Canada’s Productivity Wake-Up Call for HR Leaders
📈 Trending news
41% Feel Watched, COOs Need to Listen
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Resilience Becomes the COO Metric That Matters
🚀 Why Startups Fail to Scale and How a COO Can Save Them
This article explains why many startups stall at a "coordination ceiling" where effort multiplies but impact does not. It shows how a strong COO turns founder chaos into a repeatable, scalable rhythm for growth.
Key Takeaways:
⚖️ The Coordination Ceiling: Startups hit a coordination ceiling when unclear processes, clashing priorities, and founder bottlenecks slow decisions and dilute impact.
🧩 COO as Execution Engine: A COO links vision to execution, turning commercial goals into simple structures, routines, and metrics that teams can follow consistently.
🧭 Fixing Operational Failure Modes: They address growth without structure, product over process, and fuzzy accountability by establishing clear roles, communication paths, and accountability.
⏱️ Knowing When to Hire: The article argues the best time to hire a COO is when the founder feels stretched between running today and scaling tomorrow.
🔁 Why the “How” of Change Matters at Work
Most change initiatives fail not because of the strategy, but because of the way leaders communicate, support, and sequence the shift. This article examines the hidden behaviors that quietly derail workplace change.
Key Takeaways:
🔍 Process Over Posters: Emphasizes that slogans and emails are not enough; leaders must align daily routines, incentives, and support with the change.
🧠 Employee Experience Lens: Argues that change sticks when organizations design transitions around how people feel, learn, and adapt inside their real jobs.
🗣️ Communication That Lands: Stresses that clear, two-way communication about the why, the impact, and what support exists reduces resistance and confusion.
📏 Measuring the How: Encourages leaders to track feedback, engagement, and adoption behaviors, not just timelines, so they can adjust before change fatigue sets in.
📊 Canada’s Productivity Wake-Up Call for HR Leaders
Canada’s productivity has risen just 61% since 1981, while the U.S. has jumped 127%, and the gap now shows up in HR dashboards. This piece argues Carney’s budget is only a start, and that people leaders must drive deeper, tech-enabled productivity change inside organizations.
Key Takeaways:
📉 Productivity Becomes an HR Crisis: The article frames Canada’s lagging productivity as a workplace crisis, putting HR leaders at the center of fixing how work gets done.
🛠️ Outdated Tools Drag Teams Down: Chronic underinvestment in modern HR and business technology leaves employees doing 2025-level work with 2015-era systems, fueling burnout and wasted effort.
🤖 AI as a Turning Point: AI offers a rare opportunity to close the gap, but HR must design skills, roles, and culture for AI-enabled work.
📈 A Bigger Mandate for HR: HR’s new mandate is to treat productivity as a core strategy, modernize tech, upskill managers, and credibly advocate for sustained investment.
📊 Take This Edition’s Poll:
Would you rather tackle which failure mode first to unlock growth?
Why It Matters
Startups grow faster when execution matches ambition, teams adopt change more easily when the rollout fits real human behavior, and productivity gaps shrink when HR leads tech-enabled transformation.
These ideas help leaders remove friction, raise performance, and build organizations that remain competitive in the long term.
Until next edition,
Chloe Rivers
Editor-in-Chief
COO Intelligence
P.S. Interested in sponsoring a future issue? Just reply to this email and I’ll send packages!