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Sharpen the systems, COOs! 🧠
WTW finds that clear goals, honest feedback, and fair rewards still beat every new trend in lifting performance. Pair that with product-style management and data-driven design, and teams grow faster with less waste.
Are your managers driving clarity, or just chasing activity?
📰 Upcoming in this issue
📈 Stronger Performance Management Lifts Productivity, WTW Finds
🧭 Make Every Manager a Product Manager
🌿 Redefining Workforce Experience for Productivity and Sustainability
📈 Trending news
COOs Can Triage Change Pain Points Now
Align Team Plans Before You Launch
Make PM an Operating System
📈 Stronger Performance Management Lifts Productivity, WTW Finds
A new WTW analysis ties clear goals, quality feedback, and fair rewards to measurable output gains. Firms with disciplined routines see faster improvement.
Key Takeaways:
🎯 Goals That Matter: Specific, cascaded objectives align teams, clarify priorities, and reduce wasted effort on low-impact work.
🗣️ Better Feedback: Frequent, coaching-style check-ins raise accountability, speed skill growth, and correct course before problems compound.
💰 Fair Rewards: Pay, recognition, and promotion decisions reflect outcomes, strengthening trust and motivating sustained high performance.
📊 Data-Driven Rhythm: Consistent metrics and reviews inform resourcing and development, turning performance talks into continuous improvement.
🧭 Make Every Manager a Product Manager
Time’s Charter shows how product thinking improves decisions, prioritization, and outcomes across functions. Teach managers to define problems, test solutions, and measure value.
Key Takeaways:
🎯 Outcome Over Output: Managers frame work as customer problems and desired outcomes, not task lists, aligning teams to measurable impact.
🧪 Experimentation Mindset: Small tests validate assumptions quickly, using clear hypotheses, success metrics, and fast iteration to reduce risk.
🗺️ Roadmaps With Priorities: Transparent roadmaps rank initiatives by value, effort, and evidence, helping teams say no and focus.
📊 Metrics That Matter: Leading indicators and customer signals guide decisions, with post-launch reviews turning results into repeatable playbooks.
🌿 Redefining Workforce Experience for Productivity and Sustainability
GovTech explores how modern workplaces blend user-centered tech, data, and culture to raise output and shrink environmental impact. Leaders share playbooks that stick.
Key Takeaways:
🧭 Outcome-Centered Design: Map employee journeys, remove friction points, and align tools to tasks, improving focus and measurable business results.
🧠 Data-Driven Ops: Use telemetry and feedback loops to optimize workflows, meeting cadences, and permissions, reducing context switching across teams.
🏢 Hybrid Done Right: Pair flexible policies with booking, wayfinding, and occupancy analytics, balancing collaboration, quiet work, and real estate efficiency.
♻️ Sustainability by Default: Automate energy controls, track scope metrics, and tie goals to incentives, embedding greener behavior into daily operations.
📊 Take This Edition’s Poll:
Would you rather be known for leading …
Why It Matters
Disciplined performance systems raise accountability and retention, while product thinking aligns every role to measurable value.
Combining structured goals, transparent metrics, and user-centered workflows builds teams that work smarter, stay engaged, and scale sustainably.
Until next edition,
Chloe Rivers
Editor-in-Chief
COO Intelligence
P.S. Interested in sponsoring a future issue? Just reply to this email and I’ll send packages!